The Office of the Federal Ombudsman of the Senate is a channel of communication between citizens and the institution, receiving suggestions, complaints, compliments and grievances, as well as ideas that can inspire new regulations. The person coordinating the work is the Senate Ombudsman General, Senator Plínio Valério (PSDB-AM). In an interview with Rádio Senado, the senator emphasizes the important role of the Office of the Ombudsman in analyzing the messages received and finding solutions to reported problems.