• Retool’s 2023 report found that more than half of tech workers believe artificial intelligence is overrated.
  • Some employees say that AI like ChatGPT is not trustworthy or mature enough to rely on for now.
  • Despite this, AI doubters still recognize the potential benefits that AI could bring to their workplaces in the future.

Artificial intelligence like OpenAI’s ChatGPT is expected to be a game-changer for businesses – but new research suggests some tech workers just aren’t convinced.

For November reportSoftware company Retool surveyed over 1,500 technology workers – software engineers, product specialists, designers, business leaders and executives – from various industries to understand what they think about the current state of artificial intelligence.

Researchers found that more than half of tech workers surveyed – 51.6% of respondents – say artificial intelligence is overrated.

Their skepticism about AI may be in part because there simply isn’t enough evidence to show how AI can have a huge impact on businesses, whether it’s increased productivity or higher quality of work, David said Hsu, CEO and founder of Retool. .

“The bigger picture: Many people have not yet found the business use case or ‘killer’ AI solution that truly transforms their work,” Hsu told Insider in an email.

Hsu found that respondents who believe AI is overrated do not feel they can completely rely on AI in its current state. He said it takes time to create a ChatGPT prompt that produces the desired result, and AI-based chatbots tend to throw out inaccuracies that can discourage employees from using the technology in their work.

“Artificial intelligence sounds great until a flat tire hits the road and it turns out to be preventative hallucinations is difficult, and if you can’t guarantee accuracy… AI isn’t very useful,” Hsu said.

However, attitudes towards the AI ​​hype have been found to vary depending on the employee’s role. Employees in non-management positions at all levels were slightly more likely to think AI was overrated, while employees in higher management positions, such as executives, were more favorable. Business leaders may want to adopt artificial intelligence as a way to reduce costs, keep pace with competitors and generate more revenue, according to the study.

While some tech workers are skeptical of AI, only 14.4% of those who thought AI was completely overrated said their employers were over-investing in the technology. Hsu said employees want to be able to reap the potential benefits of AI, but only after the technology matures.

“They are absolutely skeptical, but that doesn’t mean they don’t see the potential as well,” Hsu said of artificial intelligence. “But as the space evolves and as we start to see more and more real, effective use cases in production, the sentiment will likely evolve as well.”

Retool’s AI discoveries come as workers across technology use AI tools like ChatGPT to write code, analyze data and solve problems.

While some business leaders believe that AI has the potential to disrupt industries and potentially replace jobs, others are more skeptical about the technology’s impact.

“Artificial intelligence is very important, but there is a lot of crazy noise around this topic,” said Charlie Munger, an American billionaire investor, during an October conference.

“Artificial intelligence will not cure cancer. It won’t do everything we want it to do.”


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